Reviews
Great shopping experience and customer service
"I just want to say that the product design still hasn't completely impressed me, but their customer service really made me feel that I can accept it. As you expected, thank you for giving me a good shopping experience."
— Suzie (4/5)
I purchased two T05 smart
"I purchased two T05 smart toilets and have needed a few things as the process went along. Namely a replacement remote and blackout battery packs. Their customer service team was responsive, easy to work with, and solved my issues quickly. The house is still under renovation so I have not had a chance to use the products yet so this review is strictly based on customer service."
— Wai (5/5)
After doing extensive research and
"After doing extensive research and reading many reviews we decided on the Horow. It meets all our expectations and has features such as the night light that the $2,000 Toto does not at 1/2 the cost. Another deciding factor was that their office/warehouse is local to us in Orange County. We've seen nothing but positive customer service reviews as you're dealing direct with the manufacturer and not an outside sales rep. Happy with our choice and I think you will be too!"
— Alexander B. (5/5)
the pressure is not as
"the pressure is not as high as some of the higher end units such as TOTO bidet toilet seat (I've had multiple of these and can confirm the pressure is much lower on this unit) other than that, great unit. The Battery was supposed to be included based on the site descriptions, but it wasn't included (not sure why!) they did send me the battery unit for free which is appreciated but this was not necessary if they had sent it with the original unit."
— Sam (4/5)
I purchased three HOROW T05
"I purchased three HOROW T05 smart toilets nine months ago, and I am extremely satisfied with their performance. The toilets offer amazing features at a reasonable price, including seat heating, a bidet function, and configurable water pressure, among others. In addition to the impressive product features, I have found the customer support to be exceptional. They provided prompt assistance and feedback from installation through to addressing any questions I had. I have recommended this product to my friends based on my positive experience. Thank you for providing such a high-quality product and excellent service."
— Customer (5/5)
Wonderful experience with these people!
"Wonderful experience with these people! Any questions I asked they had an answer! I have a toilet that needs parts, They said they will"
— Chuck L. (5/5)
I have to say -
"I have to say - I love this toilet... So much, we bought two! And, when I needed a part due to no fault of the toilet itself, customer service was on it - they offered me the part at no charge, with quick, friendly service. Highly recommended!"
— Eric M. (5/5)
I have a Toto downstairs
"I have a Toto downstairs but I decided to try the T05 based on reviews and I must say that I could not be happier with the results. The auto-open close/flush and night lights are game changers and the toilet itself is very comfortable to sit on and also height-wise. I think I might need to get another one."
— Suleman D. (5/5)
Truly life changing! How did
"Truly life changing! How did we go so long without this knowledge on a product. So much more than a standard bidet. Also a very sleek look and easy to DIY install. Very pleased with the product and fast shipping just to mention all the positives."
— Scott S. (5/5)
I have not installed the
"I have not installed the toilet yet, but I can say that the customer service is unparalleled. Highly recommend this company."
— Marina S. (5/5)